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Refunds/Returns/Exchanges

Refunds/Returns/Exchanges

NEW COVID RELATED DELIVERY/RETURN POLICY

"Shipping And Return Policy:
Due to the ever changing world we are living in all of our shipping carriers both large and small are going to contactless, (no sign) deliveries.  This will change the process for how we file damage claims with the shipping companies.  The new process is listed below.
It is imperative that you inspect your shipment for any signs of damage found or missing parts during receipt , please send a notification to support@uspolymersinc.com within 48 hours including photos of damage.
During receipt, please sign the delivery shipment and mark "damaged" if you see anything at all that looks like it may be damaged so we can file a freight claim.
Any damages reported after the 48-hour window frame, parts will no longer be covered with no cost. 
We encourage our customers to  check the product upon receipt to ensure everything is complete and no damages found.
This policy is effective for all purchases made on or after January 1, 2022.
If you have any questions, please feel free to contact us."
Thank you!

Returns will be accepted up to 30 days from date of purchase. Returns must be in original packaging and new condition with all hardware, instructions, warranties, registration information and packaging material. Please email us at info@DuramaxShedsDirect.com to request a Return.

Refunds will be applied to original Credit Card and will equal the purchase price MINUS(1) our actual shipping costs to the original delivery location and (2) 20% restocking fee,(which includes CC processing that is kept by the bank and not refunded to us) and (3) Return shipping to our warehouse.  All returns will be inspected by our warehouse staff to determine if the return meets our stated criteria. Refunds will not be issued if there are missing parts, packaging or product cannot be resold as new. Unauthorized returns or returns without prior approval will be returned to customer freight collect.

Refused deliveries or deliveries that are returned due the customer not scheduling a delivery appointment that are not covered under our Damaged Goods Policy will be refunded the original purchase price minus our actual shipping costs to and from the delivery location and a 20% restocking fee.  

Cancellation If you need to cancel an order it must be canceled before the shipment leaves the warehouse or it will be considered a refused delivery.

  If your Credit card has been charge and you cancel we must charge a 5% cancellation fee as the Credit Cards do not refund their processing fee.

Damaged Goods/Missing Items

We want you to be completely satisfied with your purchase. However, we understand that damage may occur during transit and we will replace any product damaged during transit. It is important for you to inspect all merchandise on arrival and refuse delivery on any product that has noticeable damage. Please notify us if you refuse delivery so that we can expect the return shipment. If the package looks slightly damaged, please write "Package Damaged" when signing for and accepting the shipment. All damage must be reported within 24 hours of delivery as we are required to file damage claims to our freight carrier within this time frame. Please email customer support at info@DuramaxShedsDirect.com to report any damage to your shipment. We will send the Freight Carrier to your location to retrieve the damaged merchandise and will promptly send a replacement. Our remedy for Damaged/Defective Goods will be either replacement parts or a new replacement of the same model at no charge.